Claims Procedure

1. Find the relevant section listed below and ensure that you have all the claims evidence we require.
2. Telephone the relevant helpline listed in the relevant section as soon as reasonably possible with your policy number.

Please remember to keep copies of all correspondence you send to us for your future reference.

In all claims, you must provide details of any household, travel or other insurance under which you could also claim.

Inter Partner Assistance

The Medical Emergency Assistance Company will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year.

Phone: +44 (0)330 123 9193

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:

• Your name and address;
• Your contact phone number abroad;
• Your policy number shown on your policy schedule; and
• The name, address and contact phone number of your GP.

Inter Partner Assistance

You must register a claim under all other sections apart from Gadget Cover or Scheduled Airline Failure/End Supplier Failure by contacting Inter Partner Assistance using the following details

Alternatively you can call the number below:
Phone: 0330 123 9203

Please note: The information above is valid for new claims and claims registered on or after the 1st May 2024 only.

For claims registered prior to the 1st May 2024 your claim is instead being processed by CEGA. If you need to speak to them about your claim you should refer to the documents you received when registering you claim, if you have lost these documents please call CEGA on 01473 921 258 (9am-5pm Mon-Fri)

The Oxford Claims Company

The quickest and easiest way to make a claim is online. Alternatively you can register a claim by telephone, or writing to the address below.

Online:
theoxfordclaimscompany.co.uk/make-a-claim

Telephone:
01865 745 566

Address:
The Oxford Claims Company
Temple Court Mews
109 Oxford Road
Oxford
OX24 2ER

You should register your claim as soon as possible but within 30 days following the discovery of the incident (or in the event of the incident occurring outside of the United Kingdom, as soon as reasonably possible upon your return to the United Kingdom).