Free access to a Teledoctor while you travel
All of our policies provide you with access to a 24x7 emergency medical team for major medical emergencies.
For more minor injuries, your policy covers the costs (by reclaim) of seeing a local private doctor. While sometimes seeing a doctor in person is required in many cases it's more convenient to speak to a Teledoctor.
Our Teledoctor service is available 24x7, in english, from the comfort of your hotel and it's totally free. In most cases they'll be able to issue you a prescription you can use locally if needed.
How it works
1. Go to the Your Policies page and click on 'More' next to your policy.
![Screenshot showing the location of the 'More' button on an item on the policies list page](/images/dr-please-guide/ob-policy-more.png)
2. Click on 'Speak with a doctor'.
![Screenshot showing the location of the 'Speak with a doctor' button](/images/dr-please-guide/ob-speak-with-doctor.png)
3. Confirm that you are currently travelling outside the United Kingdom.
![Screenshot showing the checkbox for the action mentioned above](/images/dr-please-guide/ob-confirm-outside-uk.png)
4. Note down your access code and select the insured traveller in need of medical assistance.
![Screenshot showing the position of the access code and traveller selection dropdown](/images/dr-please-guide/ob-access-codes.png)
5. You will then be transferred to the Doctor Please! platform where you can request a phone or video appointment.